Job Vacancy: The Buccaneer Hotel,St. Croix

The Buccaneer Hotel is currently seeking strong candidates for the following position:

Job Title:

FRONT DESK AGENT

Scope and General Purpose:

The job of the Front Desk Agent involves providing general support to the Front Office by establishing first point of contact with the guests or patrons of the hotel. In addition to this, a Front Desk Agent provides guests and the general public with pertinent information about the hotel. A Front Desk Agent performs various duties, which assists in the overall presentation of The Buccaneer Hotel, assists staff in a smooth and efficient manner, and adheres to all protocols in line with the hotel’s strategy, and values.

Main Duties:

• Greet, register, and assign rooms to guests.
• Ensure that the necessary details are obtained at registration, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Liaise or alert bellman so that the guest's luggage is taken to his room and the key card is issued.
• Update occupancy list, giving copies to other departments as needed.
• Transmit and receive messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to computer database.
• Transmit and receive messages, by phone, fax or computer.
• Contact housekeeping or maintenance staff when guests report problems.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments or complaints and advise the manager immediately as necessary.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Date-stamp, sort, and rack incoming mail and messages

Minimum Qualifications:

• Guest and Personal Service -- Knowledge of principles and processes for providing superior customer and personal services is necessary. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical – Prior knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology is preferred.
• English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar is required, along with understanding written sentences and paragraphs in work-related documents.
• Active Listening – Reservation agents must give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and ensure that they do not interrupt at inappropriate times.
• Computers – Reservation agents should possess general knowledge regarding computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems is critical.
• Oral / Written Comprehension / Expression -- The ability to listen to and understand information and ideas presented through spoken words and sentences, and the ability to communicate information and ideas in speaking so others will understand is vital to this position.
• Speech Clarity / Recognition -- The ability to speak clearly so others can understand you and the ability to identify and understand the speech of others is highly important.
• Problem Sensitivity and Problem Solving—Reservation agents should possess the ability to tell when something is wrong or is likely to go wrong and take steps to resolve the issue.

HOW TO APPLY:

If you are interested in applying for the Front Desk Agent position, please contact Letisia Williams, The Buccaneer Hotel Human Resource Administrator, at 340-712-2130 or via email at letisia.williams@thebuccaneer.com.