tax refund

Still waiting for 2011 and 2012 refunds.

We've received our 2012 and 2013 refunds but only because I found out by chance that there was an issue with our 2011 return. I had received no notification about this and there were substantial penalties attached. It was resolved after quite a bit of work and I promptly received the refunds. If you haven't yet, I suggest you call to find out why there's a hold up.

i keep forgetting to file, i get a refund so not as big as a deal

Still waiting for Chucky to pay her $188,000 so that there will be money to refund you.
Thanks for nothing John deJongh.

I just gave IRB a call last week. Unfortunately, it's the luck of the draw on who you get to talk to. They basically said, "Well, you don't have your 2012 refund yet because you haven't gotten your 2011 refund yet." That conversation didn't really need to go further with that person. They pulled the account, it either wasn't flagged with a problem or this person didn't care to discuss any of the details. I will try again and hope to get a better person unless anyone here has a number and an extension of someone who is helpful. I only know two people at the IRB that seem to be helpful and they are in the delinquency department.

I just called to check on mine. They asked when I filed (April) and informed me that they have just begun to process the March submittals. Data entry has not begun as yet for the April submittals so they cannot give me a status or payment schedule.

I'm OK with the 4% interest.

You'll get your refund when Chucky pays her $188,000.00 in taxes.

Oh, that's right. She's probably not going to pay it now that John pardoned her....

Good luck on that refund.

I spent the morning on the phone with IRB yesterday. I still have a headache. I called both STT and STX offices and was transferred to the audit department no less than 15 times where I was prompted to enter an extension (which I didn't have, and the person who originally answered could not give me) or, get this, "Press 'Star H' " for help. I tried every combination of 'star H' I could think of, including pressing all the buttons on the phone in the pattern of an H!

I finally got a person in the audit department, third transfer attempt, from the STX office. Where I found out my 2011 taxes are in audit. Never got a letter. And now I have a different mailing address, and they won't send me another letter until I go to the office and change my address. I did eventually wiggle out of them I am in audit of EIC for 2011. In 2010 they audited me for Child Tax Credit. So I guess they are just going to throw me in audit every year. I'm going to have a bitch of a time trying to find copies of receipts one from the beginning of 2011, one from the end of 2011, for rent, phone, etc.

I am beyond irritated. I wish they could just have the lady at IRB vouch for me because I saw her at lease once a month when I paid my hefty gross receipt tax every month. And it makes me wonder too how the hell I was able to get a tax clearance letter every year for my business license if I've been in audit since 2012. Ugh!

After 53 phones calls, 13 letters 3 registered letters (that they could never find but signed for) and over a year attempting to straighten out an error the IRB had made when verifying our 2011 return, I finally scheduled a meeting with the Director of the IRB, Ms. Claudette Watson-Anderson. She did not seem surprised at what we had gone through and told me that she would have it resolved within the month!

4 months later and 5 phone calls to the IRB on STT to finally get it resolved. The IRB finally called and sent us a check for the penalties, interest and the error they had made.

Good luck, we know what you are going through!

Holy crow! I am not looking forward to all of that. The hiccup in all of this is that my original 2011 tax return was incorrect and I just filed the correction in June of this year. So that is going to screw everything up I'm sure. The corrected 2011 has NOT been put into the system yet. I feel like I should just wait until that gets in the system before I do much of anything else. The corrected version has my new (well, newer than my 2011 address) on it. When I asked my accountant, the one who prepared my 2011 return (incorrectly) to help with all of this he said he's on vacation, and there isn't anything he can do. So glad I paid him to do my taxes!! (NOT)

I found that everyone but one person in the STT IRB office was incompetent. They just kept passing me around to others as they did not feel like addressing the issue. How could these lose 3 registered letters that they signed for and I had the receipts! Why, because they look at it and throw it in the basket so they don't have to do any work on it.

It may be the only way that you can get it resolved and save the frustration.
You may want to contact Ms. Watson-Anderson and discuss it with her. I did get a return call from her once, after several attempts.

The lack of customer service is truly amazing. NOT!

Good luck.

my head is spinning with all of your troubles.

I find the best way is to adjust my withholding so that I owe the Govt money. That way I just write a check to the Govt every year and I don't have to wait for some random date in the far future where they will refund what I over paid them.

i think that advise is in one of the books listed here

I like my 4% tax free interest on my return.

Hope it's worth all the aggravation.
Why overpay at all?

stjohnjulie- you definitely need a new accountant. His mistake so he should be the one correcting it, not have you all stressed out, jumping thru hoops to get it corrected on your own. What a jerk! (nicest word I can think of saying in public)

I thought CPAs had liability if they signed your return. That's why they get paid the big bucks.

yeah but is he an accountant or a CPA?
Either way - lose him and let us know who this wonderful accountant is so we do not refer him to anyone.

Not saying post his name on this forum but PM enough of us that no one else must endure his lack of professionalism and you may wish to ask IRB about this situation since you relied on him to file on your behalf.

I'm open to answering PM's! 2011 was the last year I used him personally. So I'm not all that surprised that he is not being helpful since I technically fired him years ago.

As far as not having the IRB owe me money… the problem is that in 2011 I became part of a simple partnership. I ended up owing a lot to the IRS, and being owed equal or more from IRB. Having a new business is tough and I was not making enough to float the business, keep a roof over my head and feed my family, and pay the IRS all of the money I owed them without the IRB giving me the refund I was due. So that put me in a real pickle. I've learned a lot over the past 3.5 years of owning a business in the VI. Enough to now NOT own a business in the VI. I left the store I owned for 3.5 years, and worked for 11 years. It's all I've ever known since I lived here, but it simply is not worth sacrificing my family over. Mind you, I didn't leave the business just because of all of the trouble with the IRB, but it certainly doesn't help matters when you work 70 hours a week, all during 'business hours' and have to try and sort out tax issues, both personal and business, while attempting to work your retail store by yourself.

At the St. Croix office, there are two people who helped me a lot with delinquency notices. I would get notices for the business and have to get them sorted out. Most of the time the notices were for their errors, but they still had to be cleared. Anyhow… they were the only two people in all of my 15 years of dealing with the IRB that seemed to get anything done for me. Every year, getting a tax clearance letter for my business license seemed to be a hassle. And calling the STT office NEVER got me anywhere except transferred, transferred again, put to voice mail, hung up on, etc.