Spoiled products

If you don't receive your money back from Pueblo concerning the milk, call or email the milk company, explain the situation, and ask them for a refund.
If I don't get satisfaction from the store, I contact the product's company about the problem and find them to be more receptive.

Good tips, margaritagirl: Always save your receipts for a little while after you buy anything at any store just in case you need to return something and check for expiration dates for spoiled products.

Go buy another fresh milk from Pueblo, then use that receipt to return the bad milk.

Problem solved.

I would never, ever shop at Pueblo, by the way.

I have a problem with Avocados from CYL.
While they ook great on the outside, they have been brown and stringy on the inside when I cut them open. I take back with receipt the next day and my money is returned.
Avocados from Pueblo don't seem to have this problem.

I never buy milk that is close to the expiration date. If needed, I' buy one of the long life milk products to see me thru until the newer regular milk shipment comes in.

Indeed, it often seems that we should just throw the money directly in the garbage and cut out the middle man.

Always keep receipts and call immediately if you can't go back to return item same day.
As Beachcomber say, always check expiration dates. Things are too expensive to be wasting money on spoiled food items. Don't be afraid to ask for your money back if an item is spoiled.

HI Margaritagirl
We have had the same issue over the past few months at Pueblo and have just returned the milk. No receipt necessary as they are the only ones that carry Dakin brand on STX.
The manager has always been accommodating but it is inconvenient to have to return it.

So, we have since decided not to bother buying milk there. They obviously have a problem with their shipment and/or storage of the milk. Granted, it is $1 less than Plaza and $2 less than Foodtown per gallon but it isn't worth the aggravation.

We have been buying milk at Plaza now and have no experienced no issues with it in the past 2 months.

Good luck!

i guess we have all bought sour spoiled milk from the stores before.

You might want to call Licensing and Consumer Affairs in Golden Rock and report the issue with the soured milk at Pueblo and the refrigerator/cooler problem at Cost U Less.

You can always open the milk before you buy it to ensure its not sour.

I, too, recently purchased sour milk at Pueblo (by Christiansted). I then purchased milk from Pueblo in La Reine and it was also sour. So now I only buy milk at Plaza. Sour milk is the worst.

Got some bad cheese from Plaza once. Really stinky. Stuff happens. Check the dates. Check the temps. Check the seals. Unfortunately just cuz it's cold in the store doesn't mean it was like that through the whole distribution channel. Even in the states I've gotten the occasional bad avocado or mango looking fine on the outside.

The worst thing to do is say nothing to store management. It definitely could be a problem with the distribution company. If management is aware of the problem perhaps it can be rectified.

I called Pueblo, spoke to the manager. I informed him that I had purchased milk twice that was sour. He said come back and ask for him and he would give me a refund. I appreciate the refund but I think he is handling this all wrong. It makes it sound like he would rather give me my money back then offer me a fresh gallon.
I told him, I thought it could be something wrong with the refrigeration system. He didn't seem interested in that, just come in and get a refund.
I went to Plaza to buy milk, it was not sour.

I will now only go to Pueblo for wine and beer, since they usually have the best price on my favorite wine. This is Pueblo LaRaine. It's crazy, the wine and beer at the golden rock pueblo is higher.

Pueblo on St Thomas upgraded some of the refrigeration sections a few years ago, but no VI store can control how goods are shipped to us. I've heard stories about refrigerated goods sitting in hot warehouses waiting for shipment in refrigerated containers.

I only buy the UHT shelf milk now. My fresh milk would always spoil before I could consume it all. No problem with UHT milk.

The problem isn't to do with refrigerated food sitting in refrigerated trailers in hot warehouses but with delays offloading at final destination. I've worked in both the wholesale and retail food business here and at many stores have seen fragile veggies and chill/frozen goods stacked on pallets outside the warehouse unattended in the heat of the day and not moved fast enough. There's an art in offloading a frozen or chill container in timely fashion!