METRO MOTORS

STX I assume? They had my car for over 6 weeks once

We're they able to fix the problem?
Is the car back up to par?

I use Metro. Just recently had a transmission problem. Seems the only guy that works transmissions is only in the shop a few days per week. I always make an appointment because of that reason. My transmission needed a computer update or that's what I was told. They kept it over night and I picked up the next day. I've used them several times. Only problem I've had was getting my appointments arranged to work with my schedule.
Sorry you had a bad experience there.

The problem it went in for is fixed
Now there is a new vibration issue and I'm just not ready to let them have the car for another month yet

Don't they give you a loaner if they keep your car that long?

if thats the worse customer service you have ever received, you are doing pretty good

I had an automotive service keep my truck once for a month but they gave me a loaner to use for the duration. This wasn't the regular mechanic's garage/servIce that I normally use as I was having body work done to get rid of rust, install new side panel and fender, interior carpeting and have it repainted and remove any rusting under the bed liner.
I was glad to get my truck back.
Can't imagine being without a vehicle for a month or having to rent one for the duration.

I've always had excellent service from my regular mechanic's automotive service that I've used since he was a shade tree mechanic to owning his own 3bay garage. I never take my vehicles to anyone else.

I'm thinking there's more to this story.

Cursing out the Manager certainly won't help you out in the future here.

They were always good to me.

Patience is a naccessity in the VI.

A month of patience is more than enough, I would say!

Is Metro Motors the one Mr. Sausage In a Can can't stand?

I had been very patient for a month and once a week I stopped by to see how they where coming along with the repairs and was very respectful of the people I spoke to.
I was OK with the repairs being completed in the 4 weeks time.
What I was not OK with was the non communication to me from the service department and the service MANAGER telling me it was "not his fault" and his department did not communicate with me or that he did not call me back when he told me he would.
I have been on STX for 10 years and I know how things work here.
The lack of taking responsibility by the manager is was set me off..not the length of time it took to repair the car..

Nope it is Caribbean Auto Mart. However this is what happens when businesses on island screw with people who are top in their field and we get stuck with the morons that are left over. You bring your car for one problem and they break something else.
I'm guessing that since the vibration was not there before the clutch was installed, the "mechanic" installed something incorrectly or bent something doing the job and now it is out of balance. It is a no brainer.

Automotive service seems to suck on STX.

However in all fairness, most "service" does.
Take your pick.
When you find "good people" to do good work, treat them well.

Nathan at Metro told me that they never do loaners. I had to rent a car for a week - not inexpensive. I really don't think that they keep parts on hand. They were looking in STT, San Juan, and Florida for a brake part for my Ford Edge.

Auto service sucks almost every where. When they do find good people they are treated like crap. Instead of paying top dollar for a top tech, they hire three idiots for the same price and hope they get it right. They sacrifice quality for higher productivity.

Auto service sucks almost every where. When they do find good people they are treated like crap. Instead of paying top dollar for a top tech, they hire three idiots for the same price and hope they get it right. They sacrifice quality for higher productivity.

Spot on

Auto service sucks almost every where. When they do find good people they are treated like crap. Instead of paying top dollar for a top tech, they hire three idiots for the same price and hope they get it right. They sacrifice quality for higher productivity.

You get what you pay for, or at least the service is proportional to the cost.
You have to go to the BMW/Mercedes/Lexus stealers to get better service and even then there's no guarantee it will always be perfect. But at least when it's not they will usually bend over backwards to make sure you are satisfied. The OEMs follow-up with service rating questionnaires to make sure their dealers are performing to standards. Too many bad ratings and they may lose their dealership rights. Those dealers hire ":technicians" with proper training and then give them OEM specific training. And competition across the dealers has a lot to do with performance as well.

We don't have the market size to support those dealers on STX and with little options and competition on STX there's little motivation to perform. And they don't want to carry a lot of parts inventory cost for the small market either.

At least you have a car.... sorry I had to. 🙁

no, that is caribbean auto mart-which we do not have on stx anymore.

A month of patience is more than enough, I would say!

Is Metro Motors the one Mr. Sausage In a Can can't stand?

and you are lucky you have the money to buy another car.

I have always had great service at Metro on St Thomas. Must be a Crucian t'ing...

Automotive service seems to suck on STX.

However in all fairness, most "service" does.
Take your pick.
When you find "good people" to do good work, treat them well.

I get wonderful service most places I go on STX. Never been to Metro. I stay away from the car dealers.......
Under warranty you are kinda stuck though.

Auto service sucks almost every where. When they do find good people they are treated like crap. Instead of paying top dollar for a top tech, they hire three idiots for the same price and hope they get it right. They sacrifice quality for higher productivity.

You get what you pay for, or at least the service is proportional to the cost.
You have to go to the BMW/Mercedes/Lexus stealers to get better service and even then there's no guarantee it will always be perfect. But at least when it's not they will usually bend over backwards to make sure you are satisfied. The OEMs follow-up with service rating questionnaires to make sure their dealers are performing to standards. Too many bad ratings and they may lose their dealership rights. Those dealers hire ":technicians" with proper training and then give them OEM specific training. And competition across the dealers has a lot to do with performance as well.

We don't have the market size to support those dealers on STX and with little options and competition on STX there's little motivation to perform. And they don't want to carry a lot of parts inventory cost for the small market either.

The high end dealers are no different. Factory training is a joke. I knew more before I went for Chrysler training. It is merely a formality for the dealer to retain it's franchise. If you don't send techs for classroom and web based training the manufacturer can revoke it. If you allow a tech to perform a warranty repair in an area he or she is not certified in the manufacturer can also refuse to pay the warranty claim and they have to do the work over again for free. All of a tech's experience comes from hands on in the shop and mentoring from a senior tech.

@wooh I know this is years later but the VI lemon law is an interesting read,I won’t go into detail of my experience because I’m still in court with ford but if your car is in the dealership for more than 5 days for repairs the law states that the dealership has to provide a comparable rental for as long as your car is in their possession. So don’t let ford or any dealership/manufacture tell you different. It’s the law!! I found that out after they had my car for 7 months and I paid for a rental for that amount time. 

Personally, I would NEVER buy a new car to drive in the VI.

The roads suck.