Innovative Landlines - Dropped Calls

wow, sorry you are experiencing this.

hope it gets fixed.

Rather than continue calling the Innovative repair service, suggest you address the issue in writing. On the rare occasions when a problem hasn't been fixed through a 'phone call or an issue has come up after hours when the offices are closed, I've had immediate response to an email.

Thanks OT...Ultimately, I'd like to drop Innovative like a hot potato. I'm on the phone with At&T now to see if they have any solutions for businesses that I can switch too.

Yes. Check AT&T.

When I had to replace my cell phone, the tech that I had showed me wireless phone system that allowed my to retain my phone number, had multiple phones, cost less and you can travel with and continue to make and receive calls.

I haven't made the change but am considering it as now have to go stand in line at Innovative to get a new battery for their new EVO system which I'm not overly enthused about.

... as now have to go stand in line at Innovative to get a new battery for their new EVO system which I'm not overly enthused about.

Just wondering how long it's been since you've gone down to Innovative for customer service. They revamped the customer service area a while back and since then the longest I've had to sit is 5 minutes. Those long queues are long gone.

i never had a problem with their customer service-even the lines were never that bad. just have had a problem with their product.

... as now have to go stand in line at Innovative to get a new battery for their new EVO system which I'm not overly enthused about.

Just wondering how long it's been since you've gone down to Innovative for customer service. They revamped the customer service area a while back and since then the longest I've had to sit is 5 minutes. Those long queues are long gone.

It's been awhile since I no longer have to return the numerous cable boxes that kept crapping out and switched to DISH. Can't begin to count the wasted hours for that. Will have to brave it this week so hope your right about the revamped customer waiting time.

It's been awhile since I no longer have to return the numerous cable boxes that kept crapping out and switched to DISH.

I remember those "cable box return" nightmares but since EVO haven't seen a single one. VERY happy with Innovative cable - never went with them before because of the numerous problems. The continuously rising price of DISH programming and declining customer service finally prompted my switch and I'm an all-around happily bundled Innovative customer for now! The tides are ever-changing.

I've been experiencing similar with my landline. It was out for two days and I couldn't even get a live person on the line when I called Innovative. I just gave up, figured I would try again today. It's back on today.... and I know for sure it wasn't with our end of things because my husband has one of those nifty handsets and he tested it out. Anyhow, our dropped calls, no dial tone, has to do with water. Something at the pole is getting wet and causing the problems. Once it's dry, problem solved. It gets a little wet, problem back. Maybe that is the same thing thats happening for you??? You could mention it, see if you can get someone to actually go up the pole and make sure things aren't exposed that shouldn't be exposed. Good luck, I know it's frustrating!

Coincidentally, my non-EVO cable box failed yesterday too. Having had enough of Innovative for one day, I took the cable box down to the Sunny Isle and returned it, I only had to wait for 45 minutes to off load it.

This morning I bought an Amazon Fire TV box for $99 bucks for my office TV.

I already have a Roku at home which is amazing so I thought I'd give Amazon's product a try.

Freedom from Innovative Cable...now if only I could ditch the Innovative business lines.

Coincidentally, my non-EVO cable box failed yesterday too.

Are you in a particularly remote area of STX which EVO hasn't yet got to? I thought that aside from a very few spots that it was installed pretty much throughout the territory. It's a pity you've not yet been able to appreciate the vast difference between the old and new systems.

OT...yes, I don't understand. We have EVO in Gallows Bay but Innovative has not bothered to switch my services over. Even at the Customer Service desk yesterday, the lady didn't even mention it as an option to improve my cable service and retain my business.

It was like they couldn't care less.

But...slowly but surely, my business with them is almost zero now except the four business lines that I'm actively working on changing over to something else.

OT...yes, I don't understand. We have EVO in Gallows Bay but Innovative has not bothered to switch my services over. Even at the Customer Service desk yesterday, the lady didn't even mention it as an option to improve my cable service and retain my business.

That doesn't sound right. Have you specifically asked why you don't have EVO? Some months back Innovative was asking, through the media sources, that customers not yet hooked into EVI contact them.

If I can't find an alternative for the remaining four business lines, I'll inquire about EVO but you'd think they'd know who they upgraded and who they didn't.

But wait...silly me..this is Innovative we're talking about.

If I can't find an alternative for the remaining four business lines, I'll inquire about EVO but you'd think they'd know who they upgraded and who they didn't.

But wait...silly me..this is Innovative we're talking about.

Well it was a HUGE project so really not too surprising which is why they specifically asked for their customers' help. Maybe you didn't get one but I remember getting a postcard in my mailbox asking too.

I sort of have no choice because my copper lines are underground from the pole (in conduit) and Innovative can't/won't pull the old lines and run the new line through the conduit. They want to run through the air. The closest pole is around 200' away from the house. So I'm using Sprint for home phone and Dish for TV. And BBVI for internet.

Be thankful CruzanIron...you're much better off without Innovative.

Be thankful CruzanIron...you're much better off without Innovative.

Your opinion based on the old technology.

OT should get a job @ Innovative in their PR/marketing dept.

OT should get a job @ Innovative in their PR/marketing dept.

Funny! The point is that the majority of people who complain so bitterly about Innovative are basing their opinion on the past. I totally agree that in the Prosser era and immediately following that when such a huge mess had to be cleaned up to the tune of millions of dollars, there were major issues which were a big turnoff to many of their customers. I believe in giving credit where credit is due when such a major investment and overhaul results in better all-around service. Of course there are still glitches but to continue railing against any company based on the past and disregarding an obvious turnaround just makes no sense.

OT should get a job @ Innovative in their PR/marketing dept.

Funny! The point is that the majority of people who complain so bitterly about Innovative are basing their opinion on the past. I totally agree that in the Prosser era and immediately following that when such a huge mess had to be cleaned up to the tune of millions of dollars, there were major issues which were a big turnoff to many of their customers. I believe in giving credit where credit is due when such a major investment and overhaul results in better all-around service. Of course there are still glitches but to continue railing against any company based on the past and disregarding an obvious turnaround just makes no sense.

Based on calls we get, the EVO technology has it's own issues. Have you had to go to Innovative for a new battery yet?

Be thankful CruzanIron...you're much better off without Innovative.

Your opinion based on the old technology.

Actually...its really my opinion based on current service experience. If Innovative really wanted to retain my cable business, why didn't the rep speak up at the counter when I was returning the cable box and offer up an EVO conversion? Obviously it was the old coaxial type box.

But its moot now...my new Amazon Fire TV HD box is on the way and since I already have a Roku at home, I know I'm going to love it.

Based on calls we get, the EVO technology has it's own issues. Have you had to go to Innovative for a new battery yet?

Months ago and that was with the first "modem thingy" they provided and it was a 2 minute in and out errand. They later replaced the unit with the newer model. Growing pains.

Innovative forced me to switch the only Innovative feature in my home. Land line phone. I was told I had to go EVO and they needed to run a line into the house. After several techs had come and gone a supervisor dropped off a roll of RG11 in my driveway and said "You have to run this from the pole into your home." For those that don't know, RG11 is heavy duty coax cable about the width of my finger. The norm is RG6. When I asked him how I could possibly pull it through a 3/4 conduit, he shrugged and said "Your problem."

Funny thing is this. When the guys installed the RG6 from the road pole to my pole, they had a good signal on the meter they carry. It was documented on the w.o.. When they returned to hook up the EVO using my existing RG6, they said the signal was to low and it would not work. Something changed in the 2 week period between. Knowing a little bit about how frequencies carry down a copper line I quizzed the supervisor and had him flustered. Their answer was not to fix the signal issues coming from the feed. It was increase the size of cable 5 fold. Hilarious! That's when I went to ATT and inquired about the Home phone. I am now Innovative free and saving a bunch on my phone service. Kept my number too...

I was surprised when he called wanting his spool of cable back. 🙂