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My girlfriend has been having problems with the service in her house. She called the WAPA Customer Service number this morning (a Monday) shortly after they opened at 8:00 AM. She got the voice message that says no one was available to take the call - and to leave a message or wait for someone to pick up. Just as she was starting to leave a message someone cut in and took her call. Amazing! The phone rep took her info. And said she would forward it to the line department.
Less than two hours later a small WAPA truck pulled up to the house. The guys told her they saw a potential problem and they were waiting for a larger truck to arrive. The line truck pulled up 15 minutes later. The linemen determined there was a problem with the service feed between her weather head and the pole. They noticed, too, a problem with her neighbor's feed. They replaced the feeds to both homes. Problem solved by 10:45. That's approximately two and a half hours from phone call to resolve. And on a Monday morning.
Kudos to WAPA for an awesome response! ? ? ?
Posted : March 18, 2019 11:18 am
Alana33 reacted
we had that type of service one too, and this was after 8 pm.
Posted : March 18, 2019 1:23 pm
Isn't that what they get paid to do?
I would expect nothing less.
Posted : March 19, 2019 8:07 am
It has been my impression too that WAPA services got much better. They are responsive and power outages that were frequent before Irma/ Maria are occasional and brief.
Posted : March 19, 2019 8:14 am
