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My friends flew in from the states late Monday afternoon and had reservations to stay at Club Comanche Hotel in Christiansted (STX).
They made the reservations over a month ago. Upon arrival around 5:30 PM they were given a pretty nice room overlooking the harbor.
Yesterday while golfing at Carambola they received a phone call from Club Comanche saying they had been put in the wrong room and had to move into another room. They told the woman we were at Carambola and could not get back to the hotel for a few hours.
After finishing our round of golf and a very quick lunch we blew off our afternoon plans to head back to the hotel.
Upon arrival we found that an employee of the hotel moved all their belongings into a much smaller trashy room (peeling paint on the ceiling over the bed, the toilet had big wads of toilet paper in the bowl....!!).
My friends were livid, and I don't blame them for feeling that way. The employee there said her sister had made a mistake the night before and had put them in the first room by mistake as the room they were supposed to be put in was not ready! They checked in at 5:30 PM and the room was not ready ??!! I said to the employee why didn't someone just tell they when they checked in that the room was not ready, and/or ....we can put you in this first room, but will have to move you tomorrow.... Would that be acceptable?? But NO.... They just called and said... you need to move out, moved all my friends belongings without them present (even though we said we would return an a couple hours).
They would take NO responsibility for what they did, and offered NO apology!
Needless to say my friends immediately checked out and found another place to stay.
My friends are only here for four days. Losing a whole afternoon to deal with their "mistake" really sucked.
Anyone who may be considering staying there I would urge you to reconsider!
It is NOT at all as advertised, and the customer service is way below par.
Posted : March 9, 2011 9:32 am
Mary is nuts. Stark, raving loony. The service at Comanche has been wildly variable and I haven't recommended them in 20 years. Island characters are part of the charm of any Caribbean community, but.........
Posted : March 9, 2011 10:44 am
SunnyCaribe - Mary sold out a few years ago. New owners did the complete renovation, then she tried to sue them to regain control.
Posted : March 9, 2011 10:58 am
Happened to me in Dallas at the Dallas Hilton. We arrived late and we were on the way to a hardware show. My sales manager and I. They gave our rooms away as our flights were delayed. They offered us two suites, a junior one and a fabulous one with living room, dining room and everything. I told my guy to take that one as it was his first trip to the US ever and I thought it would be nice. Next day we get back from the convention and he comes knocking on my door. Mr Lockhart, my door is open and they got some white people in my room having a cocktail party! We went down to the front desk to inquire what was up. Seems like they gave him a booked suite and never mentioned that on check in. Who moved the stuff? Two maids did the job and security was there to make sure everything was okay. Sounded fair enough but their next room was pretty good. Sorry to hear about your experience. Brought back crazy memories of that trip and I got to keep my junior suite!!
Posted : March 9, 2011 11:24 am
don't forget the ghosts...
Posted : March 10, 2011 7:36 pm
Last I heard Jack Pickle owns it. He did all the remodeling after he bought from Mary. All of the rooms were done very nicely, ESPECIALLY by downtown hotel standards. And they kept much of the historic charm. The problem they do have there is no one has any real hotel experience and they just don't know what they are doing. Which is not a uncommon experience on this island, some of the condo rentals are the worst.
Posted : March 10, 2011 8:01 pm
don't forget the ghosts...
lol:@)
Tell us more, please!
Posted : March 11, 2011 12:54 am
Topic starter
The place is a dump!
If there were ghosts there they probably left for another nicer location!
From all I saw the day my friends were there and were moved around, all the rooms were trashy!
We also met another gentleman there that they did the same thing to.... Put him in one room, then moved him to another less appealing room. Do they do this to all their guests??!!
Posted : March 11, 2011 10:23 am
Robby I understand you being mad and I don't recommend the place to friends or family because they don't know how to run a hotel but the rooms are very very far from a dump. The Main House dates back to the 18th century and I think they did a beautiful job restoring them. The Bridge House rooms are even nicer especially the one's with two story lofts. But they absolutely do not know how to run a hotel or how guest relations should work.
You need to stay at some of the the more "rustic" hotels on stx if you think Commanche is a dump. And believe me there are quite a few, that charge the same prices. It rarely matters because you don't come here for the room you come here for the scenery.
One time my sister and brother in law were staying at club st croix for a week and the owner of the unit decided she wanted to be in there, even though the management company had already booked her unit. She came unannounced and made them move. Even keep popping in with her own key while they were getting dressed. Creepy factor of 10. After that I took some time to find out who are the reputable hotels on island.
There are definitely some great cheap hotels and some great expensive ones, but like any town there are lemons.
Posted : March 11, 2011 1:12 pm
Topic starter
The first room my friends were in was pretty nice! (overlooking the boardwalk)
The room they were moved to after the first night was not very nice at all. Peeling paint over the bed and more!
If they have all these nice rooms why aren't they using them??
My friends were more then willing to pay for a nice room, and booked with them thinking it would be a charming older hotel of St. Croix......
What they got was horrible customer service and a dumpy room!
Sorry!! I hear you about it being an old historic building.....but where are the nice rooms??
Posted : March 11, 2011 7:45 pm
I've never been there, so I googled it. The pics look really nice, quaint and historic. I also read the reviews, which did not live up to what I would be looking for. Funny, though, as with most things, reviewers disagreed on many things and even when they agreed (lots of nightlife nearby), some thought that great and others said it's a deal breaker for them.
Two things I noticed, however...they advertise "self-park". Reviewers said there was no parking. I am thinking by self park, they mean you are on your own, buddy! Every hotel I've been in that said self park meant they had a lot, either free or with a charge, and you parked your car yourself, not using a valet. So, that seems misleading to me.
Here's the one I really question. No pets, INCLUDING service animals. Did they mean EXcluding?? Can they do that? My understanding is that service animals cannot be turned away.
Posted : March 11, 2011 8:30 pm
You are correct, service animals cannot be turned away.
Posted : March 11, 2011 9:45 pm
