CitiBank eliminates "protection benefits" for USVI resident AAdvantage credit cards

wow, that is a bit drastic. any explanation

Time to drop them, if you have their card.

I received this from Chity-bank as well. Can't believe they are canning benefits. Only 2 reasons I pay the annual fee for this card is to get AA miles, and for automatic car rental insurance when traveling.

I'm sending a copy of the letter to our new congressional representative in the hope this can be reversed. We need to make a stand against US companies that discriminate against US citizens, living in US territories.

If they don't reverse this I suggest we start a campaign for ALL hotels, restaurants, and retailers in the territory to hand out a small business card flyer to anyone using Chity-bank cards, asking them not to use their cards and to alert them to this discrimination. If the policy doesn't work then lets also implement a 10% surcharge for Chity-bank. If they want to screw us over then we'll send a message back that their cards are not welcome here.

I haven't received any letter regarding this subject. In fact in my situation is quite the opposite. I have no restrictions. My benefits are worldwide; no restrictions to just U.S. & District of Columbia. I logged onto my Citi Bank AAdvantage cc account, just to verify. Then again I am a Citi AAdvantage Platinum Select Visa signature customer and have been a CitiBank customer since 1995.

Jumbie

Mine is a platinum master card. Maybe their visa cards carry different benefits. Either way they are off my Christmas card list for sure.

I have some updated information from Citi.

The Citi customer service reps know nothing about this. You need to call CitiCard Benefits Center 855 569-7399. Even the benefits center rep didn't know until I pressed her about the letter I received as a resident of the USVI. She spoke to her supervisor and then told me that these US Territory benefit exclusions apply to ALL Citi cards (AAdvantage and otherwise). She also said Citi is working on getting these benefits back but they had no idea if or when. That made no sense to me since Citi is the one who took them away - they are the bank that issues the cards.

As an anternative to calling the Benefits Center, those of you who have a Citicard should be able to download the Protection Benefits guide for your card by going to https://www.cardbenefits.citi.com/ and then logging into your account. LET US ALL KNOW WHAT YOU FIND.

Meanwhile I'm getting a Banco Popular AAdvantage card. Check it out here - 'http://www.popular.com/vi/aadvantage'.

I am a full time resident of the U.S. therefore only a visitor to the USVI. This thread sounds like it's specific to USVI "full time residents". Like I said I never received this "letter" that is being referred to.

I logged into my Citbank AAdvantage Visa card and downloaded the protection benefits agreement. The paragraph copied/pasted below preceded every section of the various benefits.

> WHO’S COVERED
This benefit covers the following people, as long as their permanent
residence is in the 50 United States or the District of Columbia:

Jumbie

I contacted Citibank and the only benefits that are covered:
1. Travel and roadside
2. 90 day protection
3. Travel and emergency assistance

They are sending me something in writing. Will get it to you when I get it. I have I have an executive card.

so jumbie, you have a stateside address? if so that would explain why you are still covered and others are not

so jumbie, you have a stateside address? if so that would explain why you are still covered and others are not

Yes we have a stateside address. We lived on STX for about 7 years and moved from STX to Ohio in May 2012. We sold our STX home in 2012 and just this summer bought a condo for our winter get-a-way.

Jumbie