Broadbandvi Speed Issue

Surprised at lack of response. BBVI was always very responsive to us. Maybe you should try to speak to a "higher up".

If in STT, I know they were having some problems and working on the system, last week as I was gonig off and on line and called them.
One of their trouble shooters/repair tech called me right back and let me know they were working on it.
Always very fast response normally to any issues vs Choice.

I am on stx and just pulled 4.62. I have no complaints and have had them for about 4 months after having.Choice....

I have no issues. My speed is usally between 4.5 - 5.5 MBps. when I test to the Speedtest server in Fredericksted.

If you are testing to Puerto Rico, Miami, NYC, etc. you will see lower speeds as the the data packets have to go a lot farther and through many more servers. I believe that when you test to Puerto Rico that data first goes North to Miami then back South to the server in Puerto Rico. Speed tests are designed to run to a test server within 300 miles of your computer

Also have you tested your speed while connected directly to BBVI's radio to remove the possibility that the problem is with your internal network/ router? If bypassing your router eleiminates the problem, try connecting your computer to your router using an Ethernet cable.

Problems with WiFi connections can kill your speeds and WiFi is a flakey technology.

Did you change phone numbers?
Broadband VI has left multiple message on the number we have on file.
Please call 774-5780 and leave a message with your name and number.

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

I'm waiting for Innovative to get to my area to put in the new lines (scheduled for this month) and hope/believe that this will improve upon the present 0.54 mbps I'm registering now on both uploads and downloads. I've had a lot of problems since moving a couple of months ago but must say that they've been extremely helpful and patient in solving random issues and have also credited my account generously for all the inconvenience.

Beeski IS BBVI, so I suggest you follow his instructions.

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

True. But you will pay for it. And, as good as it is, it is only "good" for HERE. Ain't NOTHING like stateside speeds for a similar price point.

And, frankly, I've found them rude and unresponsive when calling for tech support, but I pay the tithe because there really aren't any other viable options.

Sent another email last night. Got 3 responses since then by phone and the issue was fixed when I got home from work just now. Got speeds well over 3 mbps now.

Thanks!

I switched to BBVI six months ago and love them. Occasional outages but great service and usually 3+Mbps service.

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

True. But you will pay for it. And, as good as it is, it is only "good" for HERE. Ain't NOTHING like stateside speeds for a similar price point.

And, frankly, I've found them rude and unresponsive when calling for tech support, but I pay the tithe because there really aren't any other viable options.

Amen to that. I recall when I was having connectivity issues and was told the cause was my PC - took BBVI two weeks to finally come out and replace their malfunctioning antenna - which was the cause of the problem.. Great service my *ss

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

True. But you will pay for it. And, as good as it is, it is only "good" for HERE. Ain't NOTHING like stateside speeds for a similar price point.

And, frankly, I've found them rude and unresponsive when calling for tech support, but I pay the tithe because there really aren't any other viable options.

Amen to that. I recall when I was having connectivity issues and was told the cause was my PC - took BBVI two weeks to finally come out and replace their malfunctioning antenna - which was the cause of the problem.. Great service my *ss

Heh. That's been my experience, too. Their first rung of tech "support" seems to be "blame the customer's computer".

I haven't found that to be the case at all.
I have had great service and prompt response time to any problems 😎 when I have called into to ask questions or report a problem.
WAY BETTER (100%) than the last year of service I endured from Choice.

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

True. But you will pay for it. And, as good as it is, it is only "good" for HERE. Ain't NOTHING like stateside speeds for a similar price point.

And, frankly, I've found them rude and unresponsive when calling for tech support, but I pay the tithe because there really aren't any other viable options.

Amen to that. I recall when I was having connectivity issues and was told the cause was my PC - took BBVI two weeks to finally come out and replace their malfunctioning antenna - which was the cause of the problem.. Great service my *ss

Heh. That's been my experience, too. Their first rung of tech "support" seems to be "blame the customer's computer".

It gets better - the business I work for has a corporate account with BBVI. Our IT people reached out to their "customer service" department regarding some speed and outage issues. Our IT director subsequently called me to tell me how rude they were to her team. For $2400 per month, you would think they'd be a little nicer....

Yow foodie, $2400/month. I have 2 T-1 lines for 1460/mo with innovative.

Yow foodie, $2400/month. I have 2 T-1 lines for 1460/mo with innovative.

If I understand BBVI's business rates correctly, that $2400/mo package provides more than double the bandwidth of 2 T1s, not a good comparison but it depends on what your priority is. We use BBVI at two resorts and it is highly available, I'd like to know how it compares to T1 reliability.

I recently switched from Innovative to BBVI and couldn't be happier. I still have both and here's a comparison:

Innovative: Unreliable, maxes out at 67KB/s. Can't go 10 minutes without a server timeout. Similar issues at work but slightly more reliable.

BBVI: So far so good, maxes out over 300KB/s.

Up until now I cringed every time I needed something from the MSDN.

Yow foodie, $2400/month. I have 2 T-1 lines for 1460/mo with innovative.

Yet another Broadband VI increase of speeds is in the works....hopefully this month.
$1460 with BBVI will equal 4 T-1's