BroadbandVI Problem

Where is all this anger coming from? I don't understand. Can you guys please check your attitude at the door.
Broadband is by far your best bet for surfing the net on these here islands without a doubt.
Only issue with Broadband is some of their technichians are severely undertrained. The guy who installed our broadband square antenna was actually asking me for guidance during the installation process and my background in in the Legal field.

I'm a vociferous advocate for BBVI for these reasons:

1) They are a local start-up;
2) They have built their own system from scratch;
3) They are the best in the market;
4) Most importantly, despite being the best they continue to improve their service by upgrading the network, often seamlessly and behind the scenes, rather than succumbing to the usual complacence that overcomes most established businesses here. After 7 years they still hustle just as hard as they did on day 1.

They are setting a good example for a VI business. They're raising the bar for infrastructure providers. They're lean and mean and they rock.

5) And a lot of their system has been down for four days.

It's okay to staunchly support them, And I appreciate their service. But after it's all said and done, we need to hear from them what they've learned and will improve. That's good business too.

I too have been very satisfied with BBVI service. I saw the lightening strike Saturday and watched as they worked through the night to fix the problem. My service was back on, very slow, on Sunday. Since then it has been sporadic while they worked on getting back up to speed. As of this morning all seems back to normal.

Given unlimited funding, I guess they could do a better job, update more, plan for more redundancy. But I think they do a great job with what they have to work with.

Neil, I automatically disregard any post that includes the phrase "upin the states". You are not there, you are here.

Neil, I automatically disregard any post that includes the phrase "upin the states". You are not there, you are here.

AND: You are here because you are not all there!;)

AMEN!! lol

FWIW I spoke to an Innovative guy today that I've known for years. The lightning strikes affected more than you know. Lot's of stuff got fried, Not just Broadband. He was coming down from Blue Mountain when I met him and he looked stressed out and drained.

I too have been very satisfied with BBVI service. I saw the lightening strike Saturday and watched as they worked through the night to fix the problem. My service was back on, very slow, on Sunday. Since then it has been sporadic while they worked on getting back up to speed. As of this morning all seems back to normal.

Given unlimited funding, I guess they could do a better job, update more, plan for more redundancy. But I think they do a great job with what they have to work with.

Neil, I automatically disregard any post that includes the phrase "up in the states". You are not there, you are here.

And yet, you are addressing my comment! 🙂

I understand the frustration and the need for patience, but accepting decreptitude where it concerns roads and healthcare and *your pet peeve here* will only beget more decrepitude (what a neat old word).

Forward movement, even small steps, are not anti-thetical to island life and culture. You only have to look at where things were a few decades ago to realize how far the place has already come.

Service tonight for me for UP but SLOW, especially upload speeds.

For those of you complaining about broadband outages........I would just like to remind you that you live on a small island in the Caribbean. What would you do if there was no broadband service?? What if you had to live with a much slower less reliable internet provider? I remember when BBVI did not exist and it sucked! Broadband is a great internet provider with very speedy recovery time after storms and hurricanes. I am very thankful that we can have such a great internet service provider in the VI.

As of this morning AT&T has not fully restored their network on STX. Being a big company with lots of money isn't the solution. BBVI makes a valiant effort with what they have.

Jim

For those of you complaining about broadband outages........I would just like to remind you that you live on a small island in the Caribbean. What would you do if there was no broadband service?? What if you had to live with a much slower less reliable internet provider? I remember when BBVI did not exist and it sucked! Broadband is a great internet provider with very speedy recovery time after storms and hurricanes. I am very thankful that we can have such a great internet service provider in the VI.

Interesting first post.

I can honestly say that if broadband didn't exist here, I couldn't be here.

And that's one of the reasons I really need BBVI to provide excellent customer service (they do), good consisent speed at a reasonable cost (room for improvement there), and dependability (which lately has been a problem).

Some may think those are "whining" points, but when you depend on such a service for more than emailing the grandkid and ranting on msg boards 😎 they are important points.

fyi....Today for me was the first time in since the storm that my cell service had a few problems. REALLY glad to have BBVI back in service(tu) -even with the temporary slow speeds.

Broadband VI is great, I get great service, great customer service, and quick responses. Waiting a week for a repair of damage from severe weather is quicker then most places in the entire world !

Broadband VI is great, I get great service, great customer service, and quick responses. Waiting a week for a repair of damage from severe weather is quicker then most places in the entire world !

Thank you for the kind words. The good news is that we are 100% up and running....and some good things are "soon come" for our customers.

That said....we need to get better....we will be better prepared by:
a) inspecting tower sites more frequently to make sure the ground wires are not cut/stolen (Blue, Cotton Valley, Sandy Pt)
b) have more spares on island....even with redundant links, damage at multiple towers at the same time wipes out your spares instantly...and when the advanced replacement unit they ship you doesn't work...
c) re-work our grounding techniques at certain towers....3 guys smarter than me are meeting today to finalize specs on grounding

Broadband VI is too slow for my liking at 1 mbps. Was in the states a while ago and saw a commercial for internet 40 mbps for only $29.95, as opposed to our $100 fee!. As I said, Broadband VI can never be fast enough! Anyone else agree?

I use it and it's fine for what I do.

Same for me Linda J. Evidently diverdude's expectations exceed reality down here.

Jumbie -STX

After Omar, when we lost power in the rain forest for almost a month, we had Broadband the next day. If we turned our generator on, we were able to get online. Important when we had no power and no cell service!

I had a few problems just recently with getting my new service set up in town, but they were extremely good about getting the problems fixed and staying in touch to make sure I knew what was going on. I have researched a lot of options on internet service here and I wouldn't go with anyone else.

We were in our new house last week and the pay-per-day BBVI worked well for about an hour altogether. I think we'll be able to get a reciever /antenna of some kind when we move in November. I'm guessing/hoping Sky's the Limit can help...