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Beeski, what's up with your customer service? 2/3 numbers were constantly busy, the one that I could connect to put me through to a robot with a faulty menu- i.e. "press 0 to speak to an operator" - press 0 - "invalid entry" etc etc.
Posted : May 7, 2015 6:12 pm
Beeski, what's up with your customer service? 2/3 numbers were constantly busy, the one that I could connect to put me through to a robot with a faulty menu- i.e. "press 0 to speak to an operator" - press 0 - "invalid entry" etc etc.
Too many calls at the same time, overwhelming our phone system / capacity.
Posted : May 7, 2015 6:36 pm
I would suggest an e-mail burst to subscribers ( or text ) to update on outages. Saves you a lot of calls to deal with.
Posted : May 7, 2015 6:57 pm
I would suggest an e-mail burst to subscribers ( or text ) to update on outages. Saves you a lot of calls to deal with.
The new Customer Management / Billing system we are converting to next month has features like that built-in. We will explore mass updating. thanks
Posted : May 7, 2015 7:07 pm
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